Why Some Correctional Officers Struggle with Their Role: Stress, Constraints, and Workplace Dynamics

Correctional officers are ordinary individuals like most of us, which means they too can find themselves struggling with their jobs. It is rare to come across a correctional officer who would proudly state that it was their lifelong dream to become one. Most of them enter the profession with practical reasons, primarily job security and benefits such as health insurance. Additionally, working for the federal government offers attractive salaries. However, several challenges can make this job less than ideal.

The Stress of the Job

Career stress is often cited as a significant factor contributing to dissatisfaction among correctional officers. Their role involves supervising individuals who have been held accountable for their actions, a responsibility that many find both stressful and frustrating. Inmates typically test the limits of the rules, even after they are clearly established, making it an ongoing challenge to maintain order and discipline. An initial officer who might be lenient or complacent can set the stage for chaos, making it difficult for their successors to enforce basic rules. This can sometimes make the new guard appear as an abuser to inmates, even when they are simply trying to do their job effectively.

Forced Overtime and Work Environment

Another significant challenge is the demand for forced overtime. With declining employment rates, correctional facilities often need to operate with fewer staff, leading to extended shifts and a scarcity of cover. These conditions require officers to remain on duty far beyond the standard working hours, often living in the facility and having limited time off. The confined environment, combined with the responsibility of managing a correctional facility twenty-four hours a day, can take an emotional and physical toll on personnel. The sheer isolation and the need for round-the-clock supervision can contribute to a high-stress environment, further exacerbating the difficulties faced by the guards.

Citizenship and Accountability

Citizens often fail to understand the pressures confronting correctional officers. While inmates are being held accountable for their actions, correctional officers are also required to adhere to a strict set of ethical and professional standards. This duality can sometimes lead to conflicts as officers must navigate between enforcing rules and treating inmates with dignity and respect. The expectations and scrutiny faced by correctional officers can be overwhelming, especially when performance is not solely measured by the absence of negative incidents but also by the positive contributions made towards rehabilitation and safety.

Challenges and the Need for Support

It is essential to recognize the multifaceted nature of the challenges faced by correctional officers. These challenges, including stressful work environments, forced overtime, and the dual role of citizenship and accountability, create a uniquely demanding situation. Support from management and a supportive culture within prisons can play a crucial role in mitigating these stressors. Training programs, mental health resources, and a more transparent communication channel can help correctional officers manage the pressures they face. Moreover, increasing public awareness and understanding of the complexities involved in this profession can contribute to a more empathetic and supportive society.

To improve job satisfaction and reduce the potential for negative behavior among correctional officers, it is imperative to address these underlying issues. Recognizing and supporting the needs of those in this critical profession can lead to positive outcomes for both the officers and the incarcerated individuals they serve.