Transitioning from BPO to IT in TCS: A Comprehensive Guide to Career Shift

Have you ever wondered how to transition from a Business Process Outsourcing (BPO) role to an Information Technology (IT) role within Tata Consultancy Services (TCS)? Many individuals, including me, have navigated this path, but it's important to consider a few key factors before making such a leap.

Understanding the Transition at TCS

My close friend, who has been working in TCS's IT Testing for the past four years, recently made the internal transition from BPS to IT. Interestingly, this transition came without any salary increase. However, this raises a critical question: is it wise to switch from BPS to IT within TCS?

Before delving into the nuances of this transition, let's acknowledge the challenges. It is highly recommended to have a strong background in technical knowledge and a technical degree, such as MCA (Master of Computer Applications), if you are aiming for such a shift. Here’s why:

Unsuitability for BPS: Switching from a non-technical role to an IT role within TCS can make one unfit for the BPS industry as well. As experience accumulates, memories of the BPS work culture and processes may diminish, making one less suitable for a return to BPS roles. Technical Degree Requirement: While one may gain valuable experience in IT within TCS, a non-technical degree can prove to be a significant barrier when seeking to switch roles later. Companies generally favor candidates with technical degrees for IT positions, making it challenging to secure interviews without this qualification.

It’s important to recognize that TCS strategically deploys a significant number of BPS employees into IT roles, often managing to cost-effectively accomplish tasks. These BPS-turned-IT employees are typically committed to their roles, but this does not necessarily guarantee a permanent shift to an IT career. While some do indeed progress significantly, such cases are relatively rare.

Based on my personal experience, I lead a team of 10 associates who were previously in BPS roles but were working for IT. It's heartbreaking to see the toll this transition can take on employees, especially when they don't get the support and development opportunities they deserve.

Evaluating the Decision

The decision to transition within TCS or switch companies entirely should be carefully considered. It is crucial to ensure that you are not undervaluing the technical skills you have developed. If you have been working in software engineering roles, it is essential to ensure that you are recognized as an engineer on paper or risk underestimating your contributions.

There are several benefits to seeking a new company:

Industry Recognition: Working in a different company can clearly demonstrate your technical expertise and may offer better recognition and professional development opportunities. Market Value: Your market value and potential for growth may be better recognized by external companies, which can lead to better career advancement prospects.

Conclusion

In conclusion, transitioning from a BPS to an IT role within TCS can be challenging and may not offer as much growth and recognition as external opportunities. It’s crucial to weigh the pros and cons and make an informed decision based on your professional aspirations and current situation.