Transferring Problem Employees: A Critical Analysis of a Common Solution

Introduction

One common method of handling problem employees is to transfer them to another department within the organization. However, this approach often raises significant questions and concerns. This article explores the effectiveness and ethical implications of this practice, referencing various possible causes of such employee behavior and arguing for a deeper analysis before any transfer is made.

Facets of Problem Employees

The term 'problem employee' encompasses a wide range of issues that can emerge from conflicts of personality, demeanor, communication, and various logistical challenges. Here are some specific factors that contribute to problematic behavior in the workplace:

Conflicting Personalities

Employee compatibility is a crucial factor in any team function. Conflicting personalities can lead to friction and decreased overall productivity. This may manifest as aggressive behavior, constant complaining, or a lack of ability to work harmoniously with peers.

Demeanor and Communication

A person's demeanor and communication skills can significantly impact their ability to integrate into a workplace. Difficult employees may come across as rude, dismissive, or unwilling to engage in collaborative efforts. Poor communication can lead to misunderstandings and escalate conflicts.

Poor Communication/Language Skills

Limited or ineffective communication can be a major barrier to workplace harmony. An employee who struggles to express themselves clearly or comprehend instructions thoroughly may find it challenging to fulfill their role effectively.

Sense of Urgency and Work Style

Differences in work style, such as being a 'doer' versus a 'thinker,' can lead to tension. A 'doer' may find a 'thinker' too slow, while a 'thinker' may see a 'doer' as reckless. Both styles have their own merits, but conflicts can arise if one style is not respected.

Inability to Work Without Close Supervision

Some employees may thrive in a close supervision environment but struggle when left to their own devices. This can create a dependency on management that undermines their autonomy and can lead to frustration on both sides.

The Issue with Employee Transfers

The practice of transferring problem employees is often seen as a quick fix, but it has inherent flaws. Simply moving a difficult employee to another department does not resolve the underlying issues and merely shifts the problem. After all, it is the original department that inherited the employee, not the other way around. How many managers would willingly accept such an exchange?

Root Cause Analysis

Organizations need to address the root cause of the problems faced by an employee before making any transfers. This involves a thorough analysis of the job position qualifications, the immediate working environment, and the managerial oversight. Understanding the specific issues faced by the employee can provide valuable insights into potential solutions.

Clear Communication and Support

Many problem employees may present themselves as complainers, but they often have valid reasons for their dissatisfaction. It's important to have an open and respectful discussion with the employee to understand the underlying issues. This can sometimes lead to finding suitable solutions that align with the employee's strengths and preferences.

Alternative Solutions

Based on the discussion and assessment, various solutions can be explored, such as reassigning the employee to a position more suited to their skills, addressing managerial issues, or even re-evaluating the company's hiring criteria. If the problem truly stems from the individual, steps must be taken to deal with issues of harassment or bullying.

Conclusion

Transferring problem employees is a simplistic solution that often fails to address the root cause of the issue. Instead, organizations must adopt a more comprehensive approach, involving thorough analysis and open communication. By doing so, companies can foster a healthier and more productive work environment for all employees.