The Dos and Don’ts of Publicly Calling Out Coworkers

Introduction

Every workplace scenario is unique, and every individual has their own approach to handling situations. However, one common question often arises when someone feels the need to call out a coworker on a staff platform. Let's explore the nuances of this practice and the best ways to handle such situations.

The Importance of Private vs. Public Criticism

One fundamental rule of thumb for the workplace is to criticize privately and praise publicly. This principle helps maintain a positive work environment and promotes a supportive culture. Publicly criticizing a coworker can lead to embarrassment, damage relationships, and potentially harm productivity.

Why Private Feedback is Essential

When providing feedback, it's crucial to do so in a private setting. This approach allows for the issues to be discussed openly and honestly without exposing the individual to public scrutiny. Additionally, private conversations can help build trust and maintain professional relationships. Publicly criticizing someone can work against these goals, as it may cause unnecessary conflict and tension.

Example: If you're concerned about a coworker's work quality, it's best to address it privately and provide a specific, constructive approach on how to improve. Publicly pointing out flaws or mistakes can be detrimental and may lead to resentment or defensiveness.

Addressing the "Call Out" Practice

When someone mentions "calling out" a coworker on a staff platform, it typically refers to publicly criticizing or demeaning someone. This practice should be approached with caution. Corrective feedback must be given in a one-to-one, private setting, and it should be done promptly and constructively. Criticizing or demeaning someone in front of others is generally not advisable, as it can create a hostile work environment and potentially harm trust and teamwork.

Concerns with Public Criticism

Publicly calling out a coworker might come across as harsh and can cause emotional distress. It can also impact their professional standing and reputation within the organization. Moreover, public criticism might not always be the most effective way to address issues, as it lacks the opportunity for productive dialogue and immediate resolution.

Example: If you notice a recurring issue with a coworker's work, you should speak to them privately and discuss the problem. This approach allows for a two-way communication and can help both parties understand the issue better. Publicly calling them out may cause them to become defensive and actually lead to a negative outcome.

When and How to Address Issues

While private feedback is generally the preferred method, there are rare instances where public recognition is necessary. For example, if the issue is severe and affects the entire team, or if the behavior is unethical and needs to be addressed immediately, then a broader audience might be needed. Even in such cases, it's advisable to follow a structured approach:

Direct Conversation: Start by addressing the issue with the individual in private. Observe Reaction: See if they respond positively to the feedback and make changes. Escalate Gradually: If the issue persists, consider involving a manager or a trusted peer, but still limit the exposure to only those necessary. Seek Backup: If all else fails, then a wider audience might be appropriate, but this is a last resort.

Empathy and Respect

When addressing issues, it's important to approach the situation with empathy and respect. Consider the individual's feelings and the potential impact your words might have. Publicly calling out someone can often backfire and create a negative environment. Instead, focus on constructive feedback and seek to resolve the issue in a way that promotes a positive work culture.

Conclusion

In conclusion, the approach to addressing workplace issues should prioritize private, constructive feedback. Publicly calling out a coworker should be avoided unless it is absolutely necessary. By fostering a culture of respect and empathy, organizations can create a more supportive and productive work environment.