Why the Focus on Cutting Maintenance Staff Bonuses?

The recent discussion surrounding the prospects of cutting the bonuses of maintenance staff at SMRT (Singapore Mass Rapid Transit Corporation) has sparked a significant debate. Critics argue that the government and senior executives such as Minister Khaw Boon Wan and SMRT CEO Desmond Kuek should do more to address the issues within their organizations. However, it is essential to explore whether such actions are effective or necessary.

Is Failure Attribute to Management?

Some question why, if the boss asks someone to do something and they fail, the blame should be entirely on the executive rather than the individual. In reality, both parties share responsibility. Executives set expectations and allocate tasks, while employees are responsible for their performance. A fair and balanced approach is necessary to ensure that both levels of management and staff work cohesively to achieve organizational goals.

The Necessity of Criticism and Accountability

It is often said that cutting the bonuses of higher-ups, such as the SMRT CEO or transport minister, achieves nothing. This sentiment reflects a broader debate on corporate accountability and the social values that underpin Singaporean society. However, there is a fine line between constructive criticism and assigning blame without merit.

Corporation Accountability in Singapore

In Singapore, there is a strong emphasis on accountability. Leaders, at all levels, are expected to demonstrate competence and integrity. Minister Khaw Boon Wan and Desmond Kuek, as high-ranking government officials and executives, are responsible for ensuring that their departments operate efficiently. Their roles involve more than just delegating tasks; they must ensure that processes are well-managed and that the organization reaches its goals.

The Role of Departmental Management

Khaw Boon Wan and Desmond Kuek, while holding significant positions, are not omnipotent. They can't guarantee that everything will work perfectly, but they can ensure that the right people are in the right positions to handle critical tasks. Leaders should prioritize building a strong team with the skills and competencies needed to handle various responsibilities. Instead of cutting bonuses for lower-level staff, it is more pertinent to address the structural and management issues that have led to the current situation.

Blaming and Constructive Feedback

Blaming the government and higher-ups for everything is often seen as a puerile behavior, lacking in accountability and responsibility. Instead, a more constructive approach is required. Leaders should seek to understand the root causes of problems and take appropriate steps to address them. Constructive feedback from all levels of an organization can help in identifying inefficiencies and areas for improvement. This involves recognizing the contributions of all employees while ensuring that those in positions of power are equally accountable.

Contextualizing the Debate

Singapore is a meritocratic society where academic achievement and hard work are highly valued. This context can sometimes lead to the perception that those who have excelled academically should be granted positions of high responsibility and substantial remuneration. However, this does not absolve them of their responsibilities. The idea that top performers can never be held responsible for the shortcomings of their subordinates is a misinterpretation. It is the collective responsibility of all levels of management to ensure the smooth functioning of the organization.

Conclusion: A Balanced Approach

Critics of the decision to cut maintenance staff bonuses should consider the broader organizational and social implications. In Singapore, accountability is a core value, and all members of an organization should be equally responsible for its success. Leaders must set an example by taking responsibility for their actions and the performance of their teams. Constructive criticism and a balanced approach are key to addressing issues within organizations and ensuring their long-term viability.