Quality Objectives for HR Departments under ISO 9001:2015 Framework

Under the ISO 9001:2015 framework, the quality objectives for the Human Resources (HR) department should align with the overall Quality Management System (QMS) of the organization. These objectives should be specific, measurable, achievable, relevant, and time-bound (SMART). This article explores common quality objectives for HR departments and how to implement them effectively.

Employee Recruitment and Retention

The primary objective is to reduce the employee turnover rate by a specific percentage over the next year. This can be measured by tracking turnover rates and analyzing the reasons for departures.

Objective

Reduce employee turnover rate by X over the next year.

Measure

Track turnover rates and analyze reasons for departures.

Training and Development

The aim is to ensure that a certain percentage of employees receive at least a certain number of training hours annually. This can be monitored through tracking training hours completed per employee and gathering feedback on the effectiveness of training.

Objective

Ensure that 100% of employees receive at least X hours of training annually.

Measure

Monitor training hours completed per employee and gather feedback on training effectiveness.

Employee Satisfaction and Engagement

Achieving a specific score on the annual employee satisfaction survey is a key objective. This can be measured through conducting surveys and analyzing the results to identify areas for improvement.

Objective

Achieve an employee satisfaction score of X in the annual survey.

Measure

Conduct surveys and analyze results to identify areas for improvement.

Performance Management

The objective is to complete a certain percentage of performance reviews on time. This can be tracked by monitoring the completion dates of performance reviews against the schedule.

Objective

Complete 100% of performance reviews on time.

Measure

Track the completion dates of performance reviews against the schedule.

Compliance and Legal Requirements

The goal is to achieve 100% compliance with labor laws and regulations. Regular audits and assessments of HR policies and practices are essential to ensure this objective.

Objective

Achieve 100% compliance with labor laws and regulations.

Measure

Conduct regular audits and assessments of HR policies and practices.

Diversity and Inclusion

The objective is to increase the representation of underrepresented groups by a specific percentage within the next year. This can be measured by analyzing workforce demographics and tracking progress over time.

Objective

Increase representation of underrepresented groups by X within the next year.

Measure

Analyze workforce demographics and track progress over time.

Process Efficiency

The aim is to reduce the time to fill open positions by a specific percentage within the next year. This can be monitored by tracking the average time taken from job posting to hiring.

Objective

Reduce the time to fill open positions by X within the next year.

Measure

Monitor the average time taken from job posting to hiring.

Health and Safety

The objective is to reduce workplace incidents by a specific percentage within the next year. This can be measured by tracking incident reports and analyzing trends to implement preventive measures.

Objective

Reduce workplace incidents by X over the next year.

Measure

Track incident reports and analyze trends to implement preventive measures.

These objectives should be regularly reviewed and updated to ensure they remain relevant and aligned with the organization's strategic goals. Additionally, HR should involve stakeholders in the development of these objectives to foster ownership and accountability.