Legitimate Threats and Employment Law: What to Do When Facing Dangerous Service Calls
The Dilemma: When Service Calls Turn Violent
Imagine being instructed by your employer to service the furniture of a potential violent individual. The customer in question threatened to “shoot up the store” if their issue was not resolved. This situation raises critical questions about your personal safety, employment rights, and the responsibilities of your employer.
Providing Fair Warning to Your Employer
If you find yourself in this uncomfortable position, the first step is to clearly communicate your concerns to your employer. Itrsquo;s important to convey the degree of the threat and the level of discomfort you are experiencing. Speak with the personnel department or HR, and ensure that your concerns are documented in writing. Mentioning the specific threat, the customerrsquo;s statement, and your subjective feelings about the situation can be valuable when facing a dispute.
Refusal to Proceed and Documentation
You always have the option of refusing if you believe that the customer is a legitimate threat. While this might result in your termination, it is better to refuse than to face the potential consequences of getting wounded or killed. Consider documenting any verbal or written warnings you receive or evidence of the threat. This documentation can be crucial in building a case if you are fired.
Understanding Your Rights
If your employer does fire you for refusing to service the potentially dangerous customer, you still have legal grounds to challenge this decision. Under U.S. employment laws, you have the right to refuse to perform duties that you reasonably believe to be unsafe. In such cases, you may be entitled to unemployment benefits, depending on the circumstances of your termination. Make sure to gather all relevant documentation and witness statements to support your case.
Consulting with Legal Professionals
It may be beneficial to seek legal advice to understand your rights and potential liabilities. An attorney specializing in employment law can provide guidance on the steps you should take. They can also help you construct a strong case if you decide to file a lawsuit against your employer for wrongful termination or other violations of your rights.
Contact Local Media and Authorities
If you feel compelled, you can also contact your local media or relevant authorities to bring the situation to public attention. This can serve as a valuable deterrent and potentially lead to further investigations into the employer or even the customer, depending on the severity of the threat.
Conclusion
Legitimate threats and dangerous service calls can be extremely challenging, both personally and professionally. Your safety and legal rights are paramount, and you have multiple options available to you. By communicating your concerns clearly, documenting the situation, and seeking professional advice, you can take steps to ensure your protection and defend your rights in the workplace.