Leaky Roof under 10-Year Warranty: Who Should I Contact and What Does the Warranty Cover?

When a new roof begins to leak and you have a 10-year warranty, it is crucial to understand who is responsible for repairs and who covers any interior damage. In this article, we will explore what actions to take and what liability exists when a leak occurs under a warranty.

Who to Contact When the Roof Leaks

If your roof has developed leaks within the first 10 years after installation, the first step is to contact the roofing company that installed it. This is the standard practice when a warranty is in place. However, it is essential to understand the specific terms of the warranty and what they cover.

Warranty Coverage

Warranty Scope:

Typically, warranties cover issues related to workmanship and installation quality. This means that if the problem arises due to how the roof was installed, the roofing company is obligated to address it.

Manufacturer-Supplied Products:

It is important to note that warranties do not cover the shingles or tiles themselves. These materials are covered by a separate warranty from the manufacturer. If your roof was damaged by a non-covered event, such as a hazardous weather condition, the warranty will not apply.

Other Factors:

If you have rooftop solar panels installed on your roof, the warranty provided by the roofing company may be voided. Instead, the solar company will have its own warranty. Therefore, it is crucial to check the terms of all warranties associated with your home’s roof.

Determining Liability for Interior Damages

It is also important to consider who is responsible for any damage to interior drywall caused by a leaking roof. In many cases, the roofing company may not be liable for these issues, especially if they are not covered under the warranty.

Warranty Terms and Conditions

Consulting the Warranty:

The best course of action is to review the warranty documentation thoroughly or contact the roofing company directly. They should be able to clarify what is covered and what is not.

Homeowners Insurance:

If there is no manufacturer's warranty on the installation, and the damage to the drywall is significant, the homeowner's insurance policy should cover the repair costs. It is advisable to consult your insurance provider to ensure that your policy includes coverage for such incidents.

Understanding Warranty and Roofing Quality

While warranties and the quality of materials are important, the true strength of a roof lies in the installation process. Proper installation ensures that your roof remains watertight, even as materials age.

The Role of Quality Installation

Role of Certified Installers:

Proper installation requires certified installers who use additional products such as underlayment and ice and water shield. These steps, although more expensive, significantly reduce the risk of leaks.

Warranty from Certified Installers:

Trained and certified installers typically do not require additional warranties. A good installer will provide excellent workmanship and will not make mistakes that would lead to leaks. However, a poorly executed installation may still result in leaks, even with a warranty.

Protecting Your Investment:

A properly installed roof with the correct layers and materials, including adequate nailing and proper flashings, will significantly reduce the likelihood of leaks. Regular maintenance and inspections can further ensure your roof remains watertight.

Conclusion

When a new roof develops leaks, it is essential to contact the roofing company that installed it. However, understanding the specific terms of the warranty and the potential liabilities associated with interior damage is crucial. By reviewing the warranty, consulting with the roofing company, and understanding the impact of installation quality, you can effectively manage any issues that arise.