How to Verify if a Serial Number Was Scanned on an Item at Walmart

Many customers are curious to know whether a serial number was scanned when purchasing an item from Walmart. This article will guide you through the process of verifying a serial number scan, whether you purchased the item in-store or online.

Checking Your Receipt

If you recently purchased the item, one of the easiest ways to confirm if the serial number was scanned is to check your receipt. Look for any specific item codes or serial numbers that may be listed. This can provide clear evidence of whether the item was scanned during checkout.

Online Order History

If you bought the item online, you can check your Walmart order history to see if the serial number or item details are included. Logging into your Walmart account will allow you to review the details of your order, which can be a useful reference point.

Contacting Customer Service

Should you need further assistance, you can reach out to Walmart's customer service. This can be done either in-store or through their website. Provide them with the serial number and any relevant purchase information, and they may be able to verify if it was scanned. Note that for privacy and security reasons, they may only be able to provide limited information based on your inquiry.

Using the Walmart App

If you have the Walmart app installed, you can scan the item's barcode (if applicable) to see if it matches any of your purchase history. This can be a quick and convenient way to verify the scan status of your item.

In-Store Inquiry

If you are in a Walmart store, you can ask an associate to help you check if the item has been scanned or if they can look up the item using the serial number. They can assist you in determining whether the serial number was indeed scanned during the checkout process.

It's important to note that for items with both UPC and serial numbers, both identifiers will be scanned during the purchase process. If the serial number does not scan for any reason, it can be manually keyed in, but it may require an override from a manager.

If you are returning an item with a serial number that has not been scanned, an associate may receive a message indicating “No Sale Records Found.” In such cases, the return should be denied until the item is scanned. This ensures that the item's serial number can be properly tracked and managed within the store's inventory system.

By following these steps, you can confidently verify whether a serial number was scanned on an item at Walmart, providing you with peace of mind and accurate documentation for your purchases.