How to File a Complaint Against Exide: A Comprehensive Guide

Exide, a global leader in battery manufacturing, is known for its reliable automotive and industrial batteries used in a myriad of applications like forklifts, telecommunications, and UPS systems. Despite its reputation, like many companies, it occasionally falls short of customer expectations. Issues such as batteries with short lifespans, defective batteries, problems with warranty claims, and unresponsive customer service are frequent complaints. This guide provides a step-by-step approach on how to file a complaint against Exide.

Contacting Exide Customer Care Team

The first step in addressing any complaints is to reach out to the Exide customer care team. They are available round the clock, 24/7, to assist with any queries and issues.

Phone: The customer care number in India is 1800-103-5454. Dial this number to talk directly to a representative from the Exide customer care team.

Email: Alternatively, you can send a mail to contact@ or info@ These email addresses are monitored regularly for any consumer inquiries.

Utilize Social Media Platforms

Consumers have the option to utilize social media platforms as a powerful tool to communicate with companies like Exide. By engaging with their official Twitter, Facebook, and Instagram pages, you can bring your concerns to light and seek a resolution in a public forum. The key to making the most of social media is to provide specific details that strengthen your case.

Specific Details: Attach relevant documents like screenshots, emails, or messages exchanged with Exide in your complaint. Clear documentation significantly improves your chances of getting a swift response and resolution.

Using Online Consumer Complaint Forums

Besides direct communication, online consumer complaint forums serve as platforms where you can share your experience and seek redressal. Websites like Consumer Helpline India, Recall Watch, and other similar websites are designed to assist consumers in resolving issues. These platforms often have active communities of consumers who can offer advice and support based on their own experiences.

Steps to File a Complaint on Online Forums: Research the Site: Familiarize yourself with the specifics of the complaint process on the chosen forum. Provide Detailed Information: Share as many specific details as possible about your experience with Exide batteries. Include dates, model numbers, and any technical issues you faced. Follow Up: After posting your complaint, continue to follow up and engage with both the Exide customer care team and other consumers who may offer additional insights.

Conclusion

Filing a complaint against Exide is straightforward, but it requires clear documentation and persistence. Utilizing multiple channels – phone, email, social media, and online forums – can help ensure that your concerns are heard and addressed. By following the steps outlined in this guide, you can take the first crucial steps towards redressal of your grievances.