Ensuring Transparency with oDesk: Monitoring Freelancers and Utilizing Time Tracking Tools

oDesk is renowned for providing its clients with a robust set of tools to ensure that the freelancers they hire are truly delivering on their commitments. This article delves into how oDesk and its clients can use these tools effectively to maintain a transparent and productive working relationship.

Understanding oDesk's Monitoring Tools

oDesk offers its clients advanced monitoring tools to track the activity of freelancers. These tools are designed to provide clients with insights into the work being done, allowing them to assess the performance of their contractors and ensure that the work aligns with their expectations. However, it's important to note that while oDesk provides the tools, it is ultimately the responsibility of the client to use these effectively. Clients must proactively engage with these tools to ensure that the work being done meets their requirements.

Client Responsibility and Proactive Management

Setting Clear Objectives and Deliverables

One of the first steps a client should take is to define clear objectives and deliverables for the project. By setting these objectives upfront, the client can establish a clear framework against which to measure the freelancer's performance. This includes defining milestones, timelines, and specific outcomes that the freelancer is expected to achieve.

Regular Communication and Feedback

Regular communication is key to maintaining a productive and transparent relationship. Initially, it's advisable to have a high level of daily communication and oversight, especially in the early stages of the project. As the project progresses and trust is built, the frequency of communication can be gradually reduced to a weekly or bi-weekly basis. This ensures that any issues or concerns are identified and addressed promptly.

Utilizing Time Tracking and Activity Monitoring

oDesk provides tools such as time tracking and activity monitoring to assist in this process. These tools can help clients understand how much time the freelancer is actively working on the project and provide visual representations of their activity through screenshots. Additionally, these tools can help clients track the freelancer's billable time and ensure that they are being compensated appropriately.

Installation and Usage of Time Tracking Software

Installation Requirements for Freelancers

Freelancers need to install specific software that measures their active time on the computer and captures random screenshots, which are transmitted to the client. This is a critical step in maintaining transparency and accountability. Freelancers who fail to install this software or misuse it may be subject to penalties or even termination of the contract.

Managing Time Tracking Notifications

To avoid losing billable time, freelancers should carefully manage the notifications that trigger time tracking. They can set up notifications to ensure that they are aware when a screenshot or time tracking report is being sent. However, freelancers must be mindful to not abuse this system or misuse the time tracking notifications for personal use.

Limitations and Consequences

Freelancers are given a limited window to manage or cancel the time tracking notifications. If a freelancer cancels a notification after the screenshot or report has already been sent, they may lose the time recorded against this billing period. It's important for freelancers to manage their time tracking proactively to avoid any potential losses or discrepancies in their billing.

Wrapping Up

In summary, oDesk's monitoring tools and time tracking features provide a powerful combination of transparency and accountability. Clients and freelancers must work together to ensure that these tools are used effectively for the benefit of both parties. By establishing clear communication, implementing robust monitoring protocols, and managing time tracking responsibly, clients and freelancers can build successful and mutually beneficial partnerships on oDesk.